Terms & Conditions

The Princess and The Frock Terms & Conditions

Delivery 

All items are made to order, therefore, please allow up to
14 days for delivery. If you need an item urgently, please contact us and we will do our best to fast track your order.

UK Postage – £3.50

Europe – £8.00

Rest of the World – £12.00

Free Delivery on orders over £40.00

All  items are posted via Royal Mail.

Returns

In the unlikely event you receive a faulty item, it will be replaced at our cost.

If you order the incorrect size, we will exchange the item (subject to availability). In this instance the buyer must pay the additional postage costs.

You have 14 days after your item arriving to return it for a full refund. Please note that in no circumstances will we accept returned items which have been washed or worn . If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund issued . 

Please note we are unable to offer a refund or exchange on custom orders. 

Please contact us at claire@theprincessandthefrock.com to arrange your return.

Payments

We accept Paypal and Debit/Credit cards. There is an option to ‘Pay by Card’ if you do not have a Paypal account.